Percepta’s global contact center programs focus on delivering a frictionless customer experience across every touchpoint, from engaging with customers during the pre-sales decision making stage, to managing and resolving concerns. We can operate within your sites and systems, and this “insourcing” model allows us to work in true partnership to design and deliver each solution, regardless of scale or complexity.

Our expert teams work across multiple channels, in multiple languages and through our strength in recruitment and training, are dedicated to delivering excellence day in day out.

In today’s fast-paced consumer world, Percepta offer a range of digital programs designed to make engaging with customers online easy, quick and frictionless. We focus on guiding brands towards the right online solution, and ensuring they have the means and capability to connect with customers across multiple digital channels.

We don’t push brands into making a decision they aren’t ready or capable of fulfilling, instead offer our own expertise in developing digital solutions that fit the needs of their customers, regardless of the scale. What’s more, we give our clients a social voice; a mechanism to engage and reach out to their customers in the channel they choose, in a voice they’ll understand.

 Percepta’s business support and outsourcing solutions are designed to enhance the efficiency of our clients’ core processes and back office functions. We focus this support on key stakeholders across the lifecycle of our clients’ products, from dealerships and retailers, to logistics teams.

We understand that for each stakeholder, the needs and expectations vary, and as a result, we tailor our offering to deliver process efficiency, reduced costs or increased dealer or customer satisfaction. Consistent across all Percepta’s solutions are our highly experienced and dedicated experts, on hand to deliver excellence to our clients’.

Maximizing Return on Investment and adding value to our clients’ business is fundamental to what we do, and how we operate. Percepta offer a range of tailored programs focusing on business growth and revenue generation, each designed to engage with potential customers, and deliver a sustainable business model for our clients.

Our combination of both inbound and outbound lead management and marketing programs ensure customers at the beginning of their journey with a brand are provided the right amount of support and guidance they need. Following purchase, our dedicated outbound teams are on hand to deliver a true Welcome to the Brand.

For Percepta, technology is a key enabler in delivering operational excellence for our clients, and across the globe we have worked to develop, manage and integrate technology into our wide range of programs. We seek to determine a best fit; from bringing out the best in existing technologies, to designing and delivering a tailored solution to resolve client challenges. We compliment this expertise by bringing together state-of-the-art systems and tools to deliver a truly frictionless and expert customer experience.

Putting your customers at the heart of your business may sound easy, but delivering a truly customer-focused strategy can be difficult; utilizing the right combination of channels, empowering your people with the attitude and passion to deliver, and ensuring you measure the right things to continuously improve. From initial solution design and development, through to implementation and day-to-day delivery, Percepta are customer experts. Our philosophy is simple, and has helped our clients achieve operational excellence across the globe.