“We had a gentleman call from Hawaii whose dad is a current customer living here in the States. His Dad was getting on in age and having some concerns with his vehicle. So, we reached out to the Dad and the Dealer and offered assistance in resolving things. After that was completed, we sent a note signed by about 20 of our Concierge team members. His Dad told his son in Hawaii how great everything went! The son promises when he moves back to the States, he is buying one of our vehicles!”
Compelling Title with a Data/Result Callout
Our passion for serving our clients’ customers extends across each customer’s entire journey with the brand. Percepta’s Concierge and Inquiries Management services specifically help those at the beginning of this journey when prospective customers seek advice or a helping hand before making that all-important purchase.
Developing a Customer Concierge Solution
To deliver a premium service, as expected by our Premium Brand Client, the Concierge agents focus on the quality of each call or chat and not on the duration of each.
The team host only one chat each at any one time
Throughout all communication with customers, the team is sure to adopt a gentle, encouraging approach, with no “hard sell.” When customers of a competing brand engage with our team, we have the confidence and knowledge to compare both brands with the customer.
Our concierge agents are true brand advocates, passionate about our client’s products, and equally eager to spread that passion to prospective customers. This stems from our ability to recruit from outside the automotive industry, focusing on bringing in employees with a premium brand, retail, or hospitality experience.
For our clients, the ongoing success of the concierge team is twofold. On average, the team contributes around $2m of sales each month.